Tenants - FAQ's

Welcome to Haus,
Lettings Property Experts

The lettings property experts at Haus have decades of combined experience in the industry and specifically in the West & South West London area. They will be with you every step of the way through your moving process and will be on call to answer any questions you may have.

We’ll share our expertise and resources, and will always speak honestly and clearly with you so you have all the knowledge and advice you need. Our aim is to build a trusted relationship with you so that for every property move you make, wherever you are in the world, we will naturally be the first people you call on.

So before you start your search here are some FAQ’s to make things a little clearer for you:

  • How do I make an offer?

    If you decide you would like to offer on a property, you will need to complete an offer form that will be given to you by one of the Haus negotiators.

  • How do I secure the property?

    Once your offer has been accepted and we have received your photo ID, you will be required to pay your initial funds, when we have received this, we and other agents will cease all marketing of the property in preparation for your move in. It is vital that we receive these funds ASAP to avoid any possible disappointment.

  • Why do you need my passport?

    In 2016 the government introduced ‘Right to Rent’ checks for all tenants in the UK, we will just need a scan of the photo page of your passport to keep on our file. If you are not a member of the EU, we will also need a valid visa.

  • What do my ‘initial funds’ comprise of?

    A holding fee of 1 weeks rent (which will be deducted from your security deposit).

  • What is a security deposit?

    A security deposit of 5 weeks rent. This money is held by DPS for the duration of your tenancy to ensure that the landlord is covered for any damages whilst the property is occupied.

  • What will I need for references?

    You will need your previous landlord’s details and your employment details, the referencing company will also need to do a credit check.

  • Do your properties allow pets?

    This is up to the landlord’s discretion however you will be able to find this information either on the property description or asking a member of team Haus. Also, we usually take a slightly higher security deposit when pets are allowed.

  • Do you do short term lets?

    Our minimum contract length is typically 6 months, however on occasion we may have properties available for short let.

  • Will my property come furnished or unfurnished?

    This is dependent on the property and landlord. You can usually find this on the property description on the Haus website or by asking one of the Haus team who will be able to help.

Have some more questions? Contact the lettings team and they will be happy to assist.

Fulham Office haus

Haus Fulham

99 Wandsworth Bridge Road London, SW6 2TE

map icon  View map
emal icon  Email us
 map icon   020 7751 0400

Munster Village Office haus

Haus Askew Road

66 Askew Road, London, W12 9BJ

map icon  View map
emal icon  Email us
 map icon   020 8912 4000

Close icon

Book a valuation

* Mandatory fields